{"page":{"id":1142,"title":"About Us","handle":"about-us","url":"https://printlane.shop/about-us/","body_html":"<p><!--email_off--></p>\n<p class=\"policy-updated\">Last updated: <time datetime=\"2026-11-11\">11 November 2026</time></p>\n<h2>Print Lane in one paragraph</h2>\n<p>Print Lane makes matching family shirts for one dated family event: a reunion, a family vacation or road trip, a lake or cabin week, or a family cruise. You pick one design, and the whole crew wears it, from a toddler in 2T to a grandparent in 5XL, in one order. Everything on the site is built around the job you actually have as the organiser: counting who is coming, collecting sizes from both sides of the family, keeping an eye on the order deadline, and getting shirts into everyone&#8217;s bag before the group photo.</p>\n<p>This page explains who the store is for, how it works step by step, what you can expect from us after you order, and the few things we will never do. If you want the short version: start with the headcount, choose one design, order at least 17 business days before you need the shirts, and email us at <a href=\"mailto:support@printlane.shop\">support@printlane.shop</a> if anything looks wrong.</p>\n<section class=\"policy-summary\">\n<h2>At a glance</h2>\n<ul>\n<li><strong>What we make:</strong> one design for the whole headcount, toddler 2T to adult 5XL, plus a hoodie, crewneck sweatshirt, long sleeve, tank and a baby bodysuit.</li>\n<li><strong>Making your order:</strong> 1–3 business days.</li>\n<li><strong>Transit:</strong> 7–14 business days to the US, Canada, Australia and New Zealand. Ships from the USA.</li>\n<li><strong>Shipping:</strong> free to those four countries, no minimum order, no coupon needed.</li>\n<li><strong>Count back:</strong> order at least 17 business days (about 3.5 weeks) before the day you need the shirts.</li>\n<li><strong>Changes:</strong> size, colour, spelling or address within 24 hours of ordering, by email.</li>\n<li><strong>Returns:</strong> 60 days from delivery on every product, including wrong size and change of mind, with a free return label from us.</li>\n<li><strong>Support:</strong> email only, replies within 24 hours on business days (Monday to Friday).</li>\n</ul>\n</section>\n<h2>Who Print Lane is for</h2>\n<p>Most family shirt orders are placed by one person on behalf of many. Maybe you are the cousin who said yes to &#8220;mementos&#8221; on the reunion committee. Maybe you booked the lake house, or you are the parent who found the cruise deal and now has eleven people in a group chat asking what to pack. You are not ordering a shirt. You are ordering a size list.</p>\n<p>That is the person we build for. A typical Print Lane order mixes toddler, youth and adult sizes under one design, sometimes with three or four households on the same roll. It is usually placed once the date and place are fixed, often about a month out, and it has to arrive before a specific day: the first morning of the reunion picnic, the day you load the car, embarkation day at the port.</p>\n<h3>Events we design for</h3>\n<ul>\n<li><strong>Family reunions</strong>, where both sides of the family show up and the shirts help everyone find their branch. Browse the <a href=\"/product-category/reunion-shirts/\">Reunion Lane</a>.</li>\n<li><strong>Family vacations and road trips</strong>, where matching shirts make the crew easy to spot at a busy stop. See the <a href=\"/product-category/vacation-shirts/\">Vacation Lane</a>.</li>\n<li><strong>Lake and cabin weeks</strong>, with cool mornings on the dock and a hoodie that gets worn again in the autumn. See the <a href=\"/product-category/lake-cabin-shirts/\">Lake &amp; Cabin Lane</a>.</li>\n<li><strong>Family cruises</strong>, for embarkation day, port days and the shore excursion photo. See the <a href=\"/product-category/cruise-shirts/\">Cruise Lane</a>.</li>\n</ul>\n<p>We call our categories lanes because a lane is a line you stay in: pick the one that matches your event, and everything in it is designed for that kind of week.</p>\n<h2>How it works: headcount first</h2>\n<p>Most shirt shops start with a design and leave you to figure out the numbers. We start the other way round, because the numbers are the hard part.</p>\n<h3>1. Take the roll call</h3>\n<p>The homepage has a <a href=\"/#roll-call\">roll call sheet</a>. You add each household and count who is coming in each size, from 2T to 5XL. The sheet keeps a running head total and gives you a price estimate as you go, so you can see roughly what the whole crew will cost before you pick a single shirt. When a straggler finally answers in the group chat, you add one more line instead of starting again.</p>\n<p>The roll lives only in your own browser on your own device. Nothing is sent to us until you place an order. If you clear your browser data or open the site on a different phone, the roll will not be there, so finish it on the device you plan to order from.</p>\n<h3>2. Share the size list</h3>\n<p>A &#8220;copy the size list&#8221; button turns the roll into a plain text list you can paste into the family group chat: &#8220;Aunt Rita&#8217;s house: 2 adult L, 1 Youth M, 1 3T&#8221;. It only copies to your clipboard. Nothing is sent anywhere. Ask everyone to check their line before you order, because one wrong size is the most common reason someone ends up without a shirt on the day.</p>\n<h3>3. Carry the tally to a shirt</h3>\n<p>Choose a design and take your tally with you. On the product page you can add every size on the roll to the cart in one go, rather than picking 2T, then Youth S, then adult XL one by one. Check the cart before you pay: it should show the same head total as your roll.</p>\n<h3>4. Count back from the date</h3>\n<p>The <a href=\"/#count-back\">count back planner</a> works backwards from your event date using only our own shipping numbers: 1–3 business days to make the order and 7–14 business days in transit. That is 8–17 business days in total, so we suggest ordering at least 17 business days, about 3.5 weeks, before the day you need the shirts. Business days are Monday to Friday. Public holidays and carrier delays can add days. These are estimates, not guarantees, which is why we would rather you order with room to spare than cut it fine.</p>\n<h2>One design, every size from 2T to 5XL</h2>\n<p>Every tee comes in the full family size run, all in the same design: toddler 2T, 3T and 4T; Youth XS, Youth S, Youth M, Youth L and Youth XL; and adult S, M, L, XL, 2XL, 3XL, 4XL and 5XL. The baby and the tallest uncle can stand next to each other in the group photo in the same shirt.</p>\n<p>The other pieces have their own runs. The hoodie and long sleeve come in Youth XS to Youth XL and adult S to 5XL. The crewneck sweatshirt and tank come in adult S to 5XL. The baby bodysuit comes in Newborn, 6M, 12M, 18M and 24M, so the smallest person on the roll is counted too. See the <a href=\"/products/smallest-on-the-roll-bodysuit/\">Smallest on the Roll bodysuit</a>.</p>\n<h3>How pricing works across sizes</h3>\n<p>Prices are shown before you add anything to the cart. On a standard tee, toddler and youth sizes are $19.99, adult S to XL is $23.99, 2XL and 3XL are $25.99, and 4XL and 5XL are $27.99. Personalised tees run $21.99, $25.99, $27.99 and $29.99 across the same groups. Prices may change, and the price on the product page is the one that counts.</p>\n<table>\n<caption>Standard tee prices by size group</caption>\n<thead>\n<tr>\n<th scope=\"col\">Size group</th>\n<th scope=\"col\">Sizes</th>\n<th scope=\"col\">Standard tee</th>\n<th scope=\"col\">Personalised tee</th>\n</tr>\n</thead>\n<tbody>\n<tr>\n<td>Toddler and youth</td>\n<td>2T–4T, Youth XS–Youth XL</td>\n<td>$19.99</td>\n<td>$21.99</td>\n</tr>\n<tr>\n<td>Adult</td>\n<td>S–XL</td>\n<td>$23.99</td>\n<td>$25.99</td>\n</tr>\n<tr>\n<td>Adult plus</td>\n<td>2XL–3XL</td>\n<td>$25.99</td>\n<td>$27.99</td>\n</tr>\n<tr>\n<td>Adult extended</td>\n<td>4XL–5XL</td>\n<td>$27.99</td>\n<td>$29.99</td>\n</tr>\n</tbody>\n</table>\n<p>Not sure which size someone needs? The <a href=\"/size-guide/\">Size Guide</a> shows how to measure a shirt they already own and how to collect sizes from a group without a dozen follow-up messages.</p>\n<h2>Branch colours</h2>\n<p>A reunion with both sides of the family can mean forty people who have never all stood in one place. A simple trick helps: keep one design for everyone, and give each branch of the family its own colour. Grandma June&#8217;s line in Kelly Green, Uncle Ray&#8217;s in Royal Blue, the in-laws in Coral. In the group photo you can see the family tree at a glance, and at the picnic the little ones can find their own people.</p>\n<p>Colours vary by product and include White, Ash Grey, Sunflower Yellow, Coral, Kelly Green, Royal Blue, Navy, Sand and Black. You can mix colours in one order. Try the <a href=\"/products/family-tree-branches-tee/\">Family Tree Branches tee</a> if you want a design written for exactly this.</p>\n<h2>A quiet version for the teens</h2>\n<p>Not everyone wants a loud shirt. Teens especially, and a few adults, would rather not look like part of a tour group. Forcing it usually means the shirt is worn for one photo and goes in a drawer.</p>\n<p>So some designs have a quiet version next to the loud one: a smaller mark, a calmer layout, the same colour as the rest of the branch so they still belong in the photo. Let the teens pick their own, and they are far more likely to wear it again after the trip. Start with the <a href=\"/products/quiet-version-long-sleeve/\">Quiet Version long sleeve</a>.</p>\n<h2>Personalised shirts</h2>\n<p>Three tees let you add your own words. The <a href=\"/products/family-name-year-reunion-tee/\">Family Name and Year tee</a> takes a family name of up to 18 characters, a 4-digit year and an optional place of up to 22 characters. The <a href=\"/products/destination-year-crew-tee/\">Destination and Year Crew tee</a> takes a destination of up to 18 characters, the year and an optional crew name of up to 16. The <a href=\"/products/hello-name-tag-tee/\">Hello Name Tag tee</a> takes a first name of up to 12 characters and an optional whose-family line of up to 24, such as &#8220;Grandma June&#8217;s oldest&#8221;, so cousins who meet once every few years know who belongs to whom.</p>\n<p>There is no separate proof step. The product page shows a live preview of what you type and a read-back line underneath. What you type is what is printed, so read it out loud, check the spelling of every name, and if you spot a mistake after ordering, email us within 24 hours to change it.</p>\n<h2>What you can expect after you order</h2>\n<ul>\n<li><strong>Free shipping</strong> to the US, Canada, Australia and New Zealand, with no minimum and no coupon. We do not ship to other countries, and checkout only offers these four. Details are on <a href=\"/shipping-delivery/\">Shipping &amp; Delivery</a>.</li>\n<li><strong>A 24-hour change window.</strong> Email us within 24 hours of ordering to change a size, colour, spelling or address, or to cancel. Refunds for cancelled orders are sent within 7 days. See <a href=\"/cancel-change-order/\">Cancel or Change an Order</a>.</li>\n<li><strong>60-day returns on every product</strong>, from delivery, including wrong size and change of mind. We send a free return label, and there is no restocking fee. See <a href=\"/returns-exchanges-policy/\">Returns &amp; Exchanges</a>.</li>\n<li><strong>Refunds within 7 days</strong> of receiving your return, to your original payment method, or as store credit if you prefer. Store credit never expires. See the <a href=\"/refund-policy/\">Refund Policy</a>.</li>\n<li><strong>Order status</strong> in <a href=\"/my-account/\">My Account</a> under Orders and in the emails we send. When the carrier gives us a tracking number, we include it in the dispatch email. See <a href=\"/order-tracking/\">Order Tracking</a>.</li>\n<li><strong>Replies within 24 hours</strong> on business days, by email.</li>\n</ul>\n<p>For orders going to Canada, Australia or New Zealand: the price you see at checkout is what you pay to us. Import duties or taxes depend on the destination country.</p>\n<h2>What we will never do</h2>\n<ul>\n<li><strong>No character, team or brand designs.</strong> Every design is our own. We do not print sports team, league, college, cruise-line, resort, theme-park, character or brand names or logos, and we cancel personalised orders that ask for them. The <a href=\"/intellectual-property-policy/\">Intellectual Property Policy</a> explains why.</li>\n<li><strong>No fake reviews.</strong> We do not invent reviews, star ratings, counters or &#8220;people are looking at this&#8221; messages.</li>\n<li><strong>No made-up urgency.</strong> No countdown clocks and no &#8220;only a few left&#8221; banners. The only deadline that matters is your event date.</li>\n<li><strong>No delivery promises we cannot keep.</strong> Our numbers are estimates. We tell you the full range and suggest ordering early.</li>\n<li><strong>No selling your roll call.</strong> The roll stays in your browser. We only receive what you send at checkout or by email. See the <a href=\"/privacy-policy/\">Privacy Policy</a>.</li>\n</ul>\n<h2>Business details</h2>\n<p><strong>Print Lane</strong><br />245 Kinsey Drive, Sumter, SC 29150, US<br />Email: <a href=\"mailto:support@printlane.shop\">support@printlane.shop</a></p>\n<p>Support is by email only. We do not offer phone support, walk-ins or order pickup. For anything about an order, write to us with your order number in the subject line; the <a href=\"/contact-us/\">Contact Us</a> page shows the subject formats that get the fastest answer, and the <a href=\"/faqs/\">FAQs</a> cover the questions organisers ask most. Ready to start? Open the <a href=\"/#roll-call\">roll call</a> or browse the <a href=\"/shop/\">whole shop</a>.</p>\n<p><!--/email_off--></p>\n","visible_characters":11008,"meta_description":"Print Lane makes matching family shirts for reunions, trips, lake weeks and cruises: one design from toddler 2T to adult 5XL, ordered by headcount in one go.","parent":null,"published_at":"2026-11-11T02:03:24+00:00","updated_at":"2026-11-11T02:03:24+00:00"}}