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\nThese are the questions organisers ask us most, written the way they come in: from the reunion committee, the parent who booked the lake house, the cousin who is handling shirts for the cruise. Every answer uses the same numbers as our policy pages, and each one links to the page with the full detail. If your question is not here, email support@printlane.shop and we reply within 24 hours on business days.
\nYes, and that is how most of our orders look. Use the roll call on the homepage: add each household as its own group, count who is coming in each size, and watch the head total and price estimate add up. When the roll is done, open a shirt and add every size on the roll to the cart in one go. One order ships to one address, so if households live far apart, either have one person collect the parcel and hand shirts out on the day, or place a separate order per address.
\nEvery tee comes in the full family size run, all in the same design: toddler 2T, 3T and 4T; Youth XS, Youth S, Youth M, Youth L and Youth XL; and adult S, M, L, XL, 2XL, 3XL, 4XL and 5XL. The hoodie and long sleeve come in Youth XS to Youth XL and adult S to 5XL. The crewneck sweatshirt and tank are adult S to 5XL. The baby bodysuit comes in Newborn, 6M, 12M, 18M and 24M, so even the smallest person on the roll gets one. See the Size Guide.
\nFill in the roll call as answers come in, then press “copy the size list”. It copies a plain text list to your clipboard so you can paste it into the family group chat and ask each household to check its own line. Set your own family deadline a few days before your order date, so the stragglers have a date to beat. If someone has not answered, it is usually safer to order their usual size plus a few extras in common adult sizes than to wait. The Size Guide explains how each person can check their size at home before they answer.
\nNot on the site yet. The Size Guide shows how to measure a shirt the person already owns and likes: lay it flat, measure the chest width from armpit to armpit and the body length from the top of the shoulder to the hem. Email us the product name and we will send exact garment measurements so you can compare. For wash and care, email us and follow the label inside the garment.
\nYes, and the price is shown before you add anything to the cart. On a standard tee, toddler and youth sizes are $19.99, adult S to XL is $23.99, 2XL and 3XL are $25.99, and 4XL and 5XL are $27.99. Personalised tees are $21.99, $25.99, $27.99 and $29.99 across the same groups. Prices may change; the price on the product page is the one that counts. The roll call shows an estimate for the whole crew as you count.
\nYes. Keep one design for everyone and give each branch its own colour, so Grandma’s line is in Kelly Green and the in-laws are in Coral, and the group photo shows the family tree at a glance. You can mix colours in one order. Colours vary by product and include White, Ash Grey, Sunflower Yellow, Coral, Kelly Green, Royal Blue, Navy, Sand and Black. The Family Tree Branches tee is written for exactly this.
\nGive them the quiet version. Some designs have a calmer layout with a smaller mark next to the loud one, in the same colour as the rest of the branch, so they still belong in the photo. Letting teens pick their own piece, such as the Quiet Version long sleeve or the Lake Week hoodie, makes it much more likely they wear it again after the trip.
\nNo. There is no proof or mockup step. The product page shows a live preview of the text you type and a read-back line underneath, and what you type is exactly what is printed. Read every name out loud before you add it to the cart. If you spot a mistake afterwards, email us within 24 hours of ordering to fix it.
\nYes, if you email us within 24 hours of ordering. Use the subject line “Order #1234 — spelling fix” with your own order number, and write the text exactly as it should be printed, including capitals. Character limits still apply: family name up to 18, place up to 22, destination up to 18, crew name up to 16, first name up to 12, whose-family line up to 24, and a 4-digit year. After 24 hours the order may already be in production; our 60-day return still applies, but a corrected shirt means placing a new order. See Cancel or Change an Order.
\nNo. Every design is our own, and we do not print sports team, league, college, cruise-line, resort, theme-park, character or brand names or logos, either in our designs or in text you type. If a personalised order asks for one, we cancel it and refund you. An inside joke only your family gets, a family name, a place or a year is perfect. Details are in the Intellectual Property Policy.
\nAt least 17 business days, about 3.5 weeks, before the day you need the shirts. We take 1–3 business days to make the order and transit takes 7–14 business days, so a typical order arrives 8–17 business days after it is placed. Business days are Monday to Friday; public holidays and carrier delays can add days. These are estimates, not guarantees. The count back planner does the maths from your event date. For a cruise, count back from embarkation day, not the first port day, and pack the shirts in your carry-on.
\nWe ship to the US, Canada, Australia and New Zealand, free, with no minimum order and no coupon. We do not ship to other countries, and checkout only offers these four. Orders ship from the USA. See Shipping & Delivery.
\nThe price you see at checkout is what you pay to us. Import duties or taxes depend on the destination country and its rules at the time the parcel arrives. If you are unsure, check with your local customs office, or email us and we will share what we know.
\nLog in to My Account and open Orders to see the status, and keep an eye on the emails we send. When the carrier gives us a tracking number, we include it in the dispatch email. More on Order Tracking.
\nYes, within 24 hours of ordering, by email. You can change a size, colour, spelling or the delivery address, or cancel the whole order. Refunds for cancelled orders are sent within 7 days. Put your order number and the change in the subject, for example “Order #1234 — size change”. See Cancel or Change an Order.
\nSend it back. Returns are accepted for 60 days from delivery on every product, including wrong size and change of mind, and we send you a free return label. There is no restocking fee. Email us with your order number and the items, then order the right size; if the event is close, order the replacement first so it has time to arrive. See Returns & Exchanges.
\nNo. For change of mind, wrong size and our own mistakes alike, we send a free return label.
\nRefunds are sent within 7 days of receiving your return, to your original payment method. No restocking fees are taken off. If you prefer, we can issue store credit instead. See the Refund Policy.
\nNo. Store credit never expires, which is handy if the family does this every year or two: the credit from this summer’s returns is still there for the next reunion.
\nEmail support@printlane.shop with your order number, which item is affected and a clear photo of the problem laid flat. Returns of our-error items are free, and we will reply with the options for that item. Photos you email are deleted 30 days after delivery of the related order.
\nOne checkout takes one payment, so whoever places an order pays for everything in it. Families usually do it one of two ways: the organiser orders for everyone and collects money from each household or the family fund, or each household places its own order using the same design. If you split orders, agree on the design and colours first and check that every order is in at least 17 business days before the date. The payment options available to you are shown at checkout before you pay. See Payment Methods.
\nThe roll call is stored only in your own browser on your own device, using its local storage. Nothing is sent to us until you place an order. That means it is private, but also that it disappears if you clear your browser data, and it will not appear on another phone or computer. The “copy the size list” button only copies text to your clipboard. When you order, we receive what you enter at checkout. See the Privacy Policy.
\nNo. There is no photo upload on the site, and our designs use text and our own artwork only. If you email us a photo, for example of a damaged item, it is deleted 30 days after delivery of the related order.
\nBy email only, at support@printlane.shop. There is no phone line and no contact form. We reply within 24 hours on business days, Monday to Friday. The Contact Us page lists subject lines for each kind of request, and the Help Center brings every support topic together.
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