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\nThis Privacy Policy explains what personal information Print Lane collects when you visit printlane.shop or place an order, what stays only on your own device, how we use what we do receive, who we share it with, how long we keep it and what choices you have. Print Lane, 245 Kinsey Drive, Sumter, SC 29150, US, is responsible for the information described here. If you have any question about your privacy, email support@printlane.shop.
\nPrint Lane is built around planning a family order before you buy, and the planning tools are designed so that the planning stays with you.
\nThe roll call sheet on our homepage lets you count who is coming by household and size, from toddler 2T to adult 5XL, with a running head total and a price estimate. Whatever you enter there, including household names, sizes and counts, is saved only in your own browser using a browser feature called local storage (localStorage). It is not sent to Print Lane and we cannot see it. It is there so you can close the page and come back to your tally later on the same device and browser.
\nThe count back planner works backwards from your event date to an order-by date using our shipping estimates. The date you type is worked out in your browser and kept in local storage on your device. It is not sent to us.
\nThis button copies a plain text size list to your device’s clipboard, so you can paste it into the family group chat. Copying happens on your device only. Nothing is sent to us, and we do not see where you paste it. Once you paste the list into a messaging app, that app’s own privacy terms apply to it.
\nYou can clear the roll call and count-back data at any time by clearing this site’s stored data in your browser settings (often listed as “site data” or “cookies and site data”). Using a private or incognito window means nothing is kept after you close it. Because the data is only on your device, we cannot delete it for you, and we cannot recover it if it is cleared.
\nThe roll call can help you add every size to the cart in one go, but nothing from it reaches us until you place an order. At that point we receive the order itself: the products, sizes, colours and quantities in your cart and any personalised text, as described in section 2. Household names you used only in the roll call are not part of the order unless you type them into a personalised shirt.
\nTo make and deliver your order we collect your name, email address, billing address and shipping address, a phone number only if the checkout form asks for one, and the order details: products, sizes, colours, quantities and prices. If you order a personalised tee, we also receive the text you typed, such as a family name and year, a place, a destination and crew name, or a first name and a whose-family line.
\nPayment details are entered at the payment step of checkout and handled by the payment provider shown there. We receive confirmation of whether a payment succeeded and the limited details the provider returns to us, and we do not store full card numbers on our site.
\nIf you create an account in My Account, we keep your login email, your saved addresses and your order history so you can see order status and past orders. Your password is stored by the site in a protected form, not as readable text.
\nSupport is by email only. When you write to support@printlane.shop, we receive your email address, your message and anything you attach. There is no photo upload on the site. If you choose to email us a photo, for example of a damaged shirt, we use it only to sort out that order and delete it 30 days after delivery of the related order.
\nLike any website, our hosting and security systems receive technical information when you load a page, such as your IP address, browser type and the time of the request. This is used to deliver the page, keep the site secure and block abuse.
\nFamily shirts often carry other people’s names: a family name, a grandparent’s name in a whose-family line, or a child’s first name on a “Hello” name tag tee. The adult placing the order enters this text. We use it only to make the shirts exactly as typed and to handle questions about that order. We do not use names printed on shirts for any other purpose. Please only enter names you have the family’s agreement to use, and keep the text to what you want on the shirt.
\nPrint Lane sells shirts in children’s sizes, but the store is meant for adults placing orders. We do not knowingly collect personal information directly from children under 13 (or under 16 where local law sets a higher age). If you believe a child has sent us personal information, email us and we will delete it.
\nWe do not run a newsletter and we do not send marketing emails. The emails we send you are about your order or your support request. If that ever changes, we will update this policy first and you will be able to say no.
\nIf you are in a place where the law asks us to state a legal basis, we rely on performing our contract with you (making and delivering your order, support), our legitimate interests (security and fraud prevention) and legal obligations (business records).
\nWe share personal information only with the service providers who help us run the store, and only what each one needs:
\nWe may also disclose information if the law requires it, or to protect our rights, our customers or the public. We do not sell or rent your personal information, and we do not share it for targeted advertising.
\nThe site uses essential cookies that keep your cart, checkout and account working, for example remembering which shirts are in your cart while you add more sizes. Without them the cart and checkout cannot work. The site also uses local storage for the roll call and count-back planner, as explained in section 1.
\nWe do not use analytics, advertising or tracking tools on the site. If we ever add one, we will update this policy before it is switched on and, where the law requires it, ask for your consent first. You can block or delete cookies and site data in your browser settings; if you block essential cookies, the cart and checkout will not work.
\nAccess to customer information is limited to what is needed to make, ship and support orders. Payment details are handled by the payment provider at checkout. No system is perfectly secure, but we work to protect your information, and if a security problem affects your personal information we will tell you where the law requires it.
\nDepending on where you live, including US states with privacy laws, Canada, Australia and New Zealand, you may have the right to ask what personal information we hold about you, to correct it, to delete it, to receive a copy, and to object to certain uses. To make a request, email support@printlane.shop from the email address on your order or account, with the subject line “Privacy request”. We may need to confirm it is you before we act, and we respond within the time the law in your location requires. You will not be treated differently for making a request.
\nFor anything stored only on your device, such as the roll call, you are in control: clear it in your browser settings at any time.
\nPrint Lane is based in the United States and orders ship from the USA. If you order from Canada, Australia or New Zealand, your order information is processed in the United States and by our service providers where they operate.
\nWe update this policy when our practices or the law change. The “Last updated” date at the top shows when it last changed. If a change affects how we use information we already hold, we will tell you before it applies.
\nEmail support@printlane.shop with any privacy question or request. We reply within 24 hours on business days (Monday to Friday). Our postal address is Print Lane, 245 Kinsey Drive, Sumter, SC 29150, US. Related pages: Terms of Service, Payment Methods and Contact Us.
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