Last updated:
\nA support ticket here is simply an email to support@printlane.shop with a clear subject line and the right details inside. There is no form to fill in and no account to create for it. Pick your request type below, press its link to open a new email with the subject already written, add your order number and the details from the checklist, and send. That email thread becomes your ticket: every reply, photo and confirmation stays in it.
\nWe reply within 24 hours on business days, Monday to Friday. Support is by email only; there is no phone line or chat.
\nEach link opens your email app with the subject filled in. Replace 1234 with your own order number before you send. If the link does not open an email app on your device, copy the subject line shown and write to support@printlane.shop yourself.
\nSubject: Order #1234 — change request
\nUse this within 24 hours of ordering. Include:
\nSubject: Order #1234 — address change
\nUse this within 24 hours of ordering. Include the complete new address with ZIP or postcode and country. We deliver only to the US, Canada, Australia and New Zealand.
\nSubject: Order #1234 — cancel
\nUse this within 24 hours of ordering. Say whether you are cancelling the whole order or only some items. Refunds for cancelled orders are sent within 7 days. The rules are on Cancel or Change an Order.
\nSubject: Order #1234 — order status
\nInclude the date you ordered and your event date. Before you send, look in My Account under Orders and check your dispatch email: when the carrier gives us a tracking number, we include it there. More on Order Tracking.
\nSubject: Order #1234 — return
\nInclude which items and sizes you are sending back, the reason if you would like to share it, and whether you want a refund to your original payment method or store credit. We reply with a free return label. Returns are open for 60 days from delivery on every product, with no restocking fee. Steps: Returns & Exchanges.
\nSubject: Order #1234 — damaged or wrong item
\nInclude the item, the size, a clear photo of the shirt laid flat showing the problem and, if it helps, the label inside. Tell us how you would like it resolved. Returns of our-error items are free. Photos are deleted 30 days after delivery of the related order.
\nSubject: Order #1234 — refund
\nInclude the date your return was sent, or the date you cancelled. Refunds are sent within 7 days of receiving your return, to the original payment method or as store credit. See the Refund Policy.
\nSubject: Sizing question
\nNo order number needed. Include the product name, the person’s age group (toddler, youth or adult), the size they usually wear and, if you can, the chest width and body length of a shirt they own. Ask for exact garment measurements and we will send them. The Size Guide shows how to measure.
\nSubject: Group order check
\nFor a big roll before you order. Paste your size list, the design and colours per branch, the delivery country and your event date. We will flag anything that looks off, such as a missing size group or a date that is too close. Order at least 17 business days, about 3.5 weeks, before you need the shirts.
\nSubject: Privacy request
\nTell us what you would like to see, correct or remove. Write from the email address linked to your orders. The Privacy Policy explains what we hold. Your roll call is not in it: the roll is stored only in your own browser.
\nSubject: General question
\nQuestions about a design, wording, shipping countries, payment or anything not listed. Add the product name if it is about a specific shirt.
\nCopy this into the body of your email and fill it in. It covers almost every request in one go.
\n| Field | \nRequired? | \nWhere to find it | \n
|---|---|---|
| Order number | \nYes, for any existing order | \nConfirmation email, or My Account under Orders | \n
| Name on the order | \nYes, for any existing order | \nWhat you entered at checkout | \n
| Request type | \nYes | \nOne of the eleven types above | \n
| Items affected | \nYes, for changes, returns and damage | \nProduct name, size and colour | \n
| What you want | \nYes | \nThe change, refund, store credit or answer you need | \n
| Event date | \nHelpful | \nYour reunion, trip, lake week or embarkation day | \n
| Photo | \nOnly for damage or wrong items | \nThe shirt laid flat in good light | \n
If an email that claims to be from Print Lane asks you for any of these, do not answer it. Forward it to us instead.
\nCheck spam and promotions folders for a message from support@printlane.shop. If nothing is there after 24 hours on a business day, reply to your own email with “Second request” at the start of the subject line, so it stays in the same thread.
\nThese show the level of detail that lets us finish a request in one reply. Swap in your own order number, names and sizes.
\nSubject: Order #1234 — change request
\n“Hi, I placed this order about three hours ago for our reunion on 14 June. Two changes, both on the Roll Call Reunion tee: 1 Youth M in Kelly Green to 1 Youth L in Kelly Green, and 1 adult XL in Navy to 1 adult 2XL in Navy. Everything else stays the same. Thanks, Dana.”
\nWhy it works: the order number, the product, each change as from and to with the colour, and a clear “everything else stays the same”.
\nSubject: Order #1234 — change request
\n“Hello, on the Hello Name Tag tee in adult M, I typed the first name as Jonh. It should be John. The whose-family line, Grandma June’s oldest, is correct. Ordered this morning.”
\nWhy it works: it names the exact shirt and size, the wrong text, the right text and confirms the line that should not change.
\nSubject: Order #1234 — return
\n“We had two extras left after the lake week: 1 adult L in Sand and 1 Youth S in Sand, both unworn. Please send the free return label. Store credit is fine; we will use it for next summer.”
\nWhy it works: the items, the sizes and colours, and the refund choice are all there, so we can reply with the label straight away.
\n| Ticket type | \nWhen to send it | \nWhat we send back | \n
|---|---|---|
| Change size, colour or spelling | \nWithin 24 hours of ordering | \nConfirmation of the updated order | \n
| Address change | \nWithin 24 hours of ordering | \nConfirmation of the new address | \n
| Cancel | \nWithin 24 hours of ordering | \nCancellation confirmation; refund sent within 7 days | \n
| Return | \nWithin 60 days of delivery | \nA free return label; refund within 7 days of receiving the return | \n
| Damaged or wrong item | \nAs soon as you open the parcel | \nThe options for that item; free return | \n
| Order status | \nAny time after ordering | \nWhat we can see about your order | \n
| Sizing, group check, general | \nAny time, ideally before you order | \nAn answer within 24 hours on business days | \n
If your event is less than 17 business days away, say so in the first line of your email and give the date. We cannot speed up the carrier, and all our delivery times are estimates, but we will tell you honestly what the timing looks like so you can plan, for example by handing shirts out on the last day instead of the first. The count back planner shows the same numbers we use.
\nOn a family order the person with the question is often not the person who paid. An aunt notices her Youth M should be a Youth L; a grandparent wants to know when the box will come. To keep the order safe, the easiest route is for the person who placed it to send the ticket, or to forward your message to us from the checkout email address and copy you in. Then we can reply to both of you in the same thread.
\nIf you are the organiser collecting changes from several households, gather them first and send one ticket with one corrected size list, inside the 24-hour window. A single clean list is much harder to get wrong than five short emails about the same order.
\nMany tickets can be skipped entirely. The FAQs answer the questions organisers ask most, the Help Center brings every support topic together, and Shipping & Delivery covers countries and timing. For general contact details and the business address, see Contact Us.
\n\n","visible_characters":10459,"meta_description":"Open a Print Lane support ticket by email: pick your request type, use the ready subject line, add your order number and details. Replies within 24 hours.","parent":null,"published_at":"2026-11-11T02:03:24+00:00","updated_at":"2026-11-11T02:03:24+00:00"}}