Order Tracking
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Once the order is in, every organiser asks the same thing: where are the shirts, and will they arrive before everyone gathers? This page shows you where to see your order’s status, what each status means, how long each stage usually takes, and what to do if a parcel is running late or a box arrives with something wrong. You do not need a separate tracking form: everything is in your account and in the emails we send.
At a glance
- See your order status in My Account under Orders, and in the emails we send about your order.
- When the carrier gives us a tracking number, we include it in the dispatch email.
- Making your order takes 1–3 business days. Transit takes 7–14 business days to the US, Canada, Australia and New Zealand.
- A typical order arrives 8–17 business days after it is placed. Business days are Monday to Friday.
- Questions? Email support@printlane.shop with your order number. We reply within 24 hours on business days.
Where to see your order status
In your account
- Go to My Account and sign in with the email address you used at checkout.
- Open Orders. Each order shows its number, date, status and total.
- Choose View to see every size and colour on the order, the personalised text, and the delivery address.
This is also the quickest way to double-check the size list against what you ordered. If you used the roll call to add every size to the cart in one go, compare the order lines with the list you shared in the family group chat.
In your email
We send an order confirmation email when you place your order, and a dispatch email when it leaves us. When the carrier gives us a tracking number, it is in the dispatch email, usually with a link to the carrier’s own tracking page. If you checked out as a guest, these emails are your record of the order.
Cannot find them? Search your inbox, spam and promotions folders for “Print Lane” or for your order number. If you still cannot find them, email us from the address you used at checkout and we will resend the details.
Finding your order number
Your order number appears in the subject line and at the top of the confirmation email, and next to each order in My Account. Put it in the subject line of any email to us, for example “Order #1234 — where is my parcel”, and we can look it up straight away.
What each order status means
These are the statuses you can see in My Account. Most orders only ever show two of them: Processing, then Completed.
| Status | What it means | What you should do |
|---|---|---|
| Pending payment | The order was started, but payment has not been completed. | Complete payment from the order in My Account, or place the order again. We do not start an order until it is paid. |
| Failed | The payment did not go through. | Try again with the payment options shown at checkout. Nothing has been made. |
| On hold | We are waiting to confirm payment or need to check something with you. | Watch your inbox for an email from us and reply when it arrives. |
| Processing | Your order is paid and we are making it. This usually takes 1–3 business days. | Check your order within 24 hours of placing it. That is your window to change a size, colour, spelling or address. |
| Completed | Your order has been dispatched to the address on the order. | Look for the dispatch email. If it includes a tracking number, follow the parcel on the carrier’s site. |
| Cancelled | The order, or part of it, was cancelled at your request or by us, for example because of the text rules in our Terms. | Read our email about it. Refunds for cancelled orders are sent within 7 days. |
| Refunded | A refund has been sent for the order or part of it. | Allow your payment provider time to show it. Email us if you have questions. |
Following the parcel with the carrier
When the dispatch email includes a tracking number, the carrier’s tracking page shows where the parcel is. Carriers use their own words, but most updates fall into these stages:
| Carrier update | What it usually means | What you should do |
|---|---|---|
| Label created or information received | The carrier has the parcel’s details but may not have scanned it yet. | Nothing yet. The first scan can take a little while to appear. |
| In transit | The parcel is moving through the carrier’s network. Parcels to Canada, Australia and New Zealand also pass through customs. | Keep an eye on it. Gaps between scans are normal on longer routes. |
| Out for delivery | The parcel is on the local delivery route. | Make sure someone can receive it, or that it can be left safely. |
| Delivered | The carrier has recorded the parcel as delivered. | Open the box and check every size against your roll. See below if it is not there. |
| Delivery exception or held | Something stopped delivery: an address problem, no one home, a customs question or a carrier delay. | Follow the carrier’s instructions on the tracking page and email us with your order number so we can help. |
How long each stage takes
- Making your order: 1–3 business days after it is placed.
- Transit: 7–14 business days to the US, and 7–14 business days to Canada, Australia and New Zealand.
- Total: a typical order arrives 8–17 business days after it is placed.
Business days are Monday to Friday. Public holidays and carrier delays can add days, so these are estimates, not promises. Shipping is free to all four countries, with no minimum order and no coupon needed, and every order ships from the USA. For parcels to Canada, Australia and New Zealand, any import duties or taxes depend on the destination country. Full details are in our Shipping & Delivery policy.
Working back from your event
The homepage count-back planner uses these same numbers. Enter your reunion day, embarkation day or the first morning at the lake, and it shows the latest sensible order date. We suggest ordering at least 17 business days, about three and a half weeks, before the day you need the shirts. If the planner says you are already close, order as soon as the size list is settled rather than waiting for the last straggler. You can always add a second, smaller order for late answers.
If your parcel seems late
- Check the dates. Count business days from the day you placed the order, not calendar days, and leave out public holidays. Up to 17 business days is within the normal window.
- Check the tracking page. If there is a tracking number, look for a delivery exception or a note asking you to collect the parcel.
- Check the address. Open the order in My Account and confirm the street, apartment number and postcode or ZIP code.
- Email us. If the 17-business-day window has passed, or the tracking page shows a problem, email us with your order number and we will look into it with you and the carrier.
If your event is coming up fast, tell us the date in your email. It helps us understand how urgent the question is.
If tracking says delivered but you cannot find it
- Look around the delivery spot: porch, side door, parcel locker, mailroom or behind a planter.
- Ask everyone in the household, and the neighbours. Big family orders sometimes arrive in a box someone else has already carried inside.
- If you had the order sent to a relative’s address, a rental cabin or a holiday home, check with whoever is there.
- If it still has not turned up, email us with your order number and the address it was sent to, and we will help you work out the next steps.
When the box arrives
Open the box as soon as you can, ideally well before the event. Lay the shirts out by household and check each one against your roll call: size, colour and, on personalised tees, the spelling. Checking early leaves you time to sort out any problem.
- Something missing or wrong on our side: email us with your order number and a short description. A photo helps; it is deleted 30 days after delivery of the related order. Items with a mistake on our side are free to send back.
- Wrong size chosen: every product can be returned within 60 days of delivery, including for the wrong size, with a free return label. See the Returns & Exchanges Policy.
- Your refund: sent within 7 days of receiving the return, to the original payment method or as store credit if you prefer. See the Refund Policy.
Keeping the family posted
Once the order is in, relatives will ask when their shirts are coming. A few habits save you a lot of replies:
- Share one update. When the dispatch email arrives, post a short note in the family group chat: “Shirts are on the way. Expected in the next couple of weeks.” There is no need to share the order number or tracking link with everyone.
- Keep your size list handy. The roll call lives only in your own browser, so we cannot see it. If you think a size is missing, paste the size list into your email to us so we can compare it with the order.
- Several orders for one event? If you placed a second order for stragglers, keep both order numbers together. Each order has its own status in My Account and its own emails.
- Decide who hands out the shirts. If the box goes to one household, note on your roll which shirts travel to which branch, so the right sizes reach the right people before the group photo.
Personalised orders and tracking
Family name, destination and name tag tees are made from the text you typed, exactly as typed. They follow the same 1–3 business days to make and 7–14 business days in transit as every other order. If you spot a spelling mistake in your order details, email us within 24 hours of ordering so we can change it before production. Our Terms of Service explain how we handle text that names a team, brand, character or other protected name.
Changing the delivery address
You can change the delivery address within 24 hours of placing your order by emailing us. After that, the order may already be on its way. If you are shipping to a rental or a holiday home, check that the parcel can be received there before the family arrives, or send it to your own address and bring the shirts with you. See Cancel or Change an Order.
Email us about an order
Support is by email only. Write to support@printlane.shop with a clear subject line, such as “Order #1234 — tracking question”, and include:
- your order number and the name on the order;
- the email address you used at checkout, if you are writing from a different one;
- the tracking number, if you have one, and what the carrier’s page says;
- your event date, if timing matters.
We reply within 24 hours on business days (Monday to Friday). You can also find answers in the Help Center and the FAQs, or reach us through Contact Us.