Shipping & Delivery

Last updated: 11 November 2026

This Shipping & Delivery page tells you how a Print Lane order gets from the moment you check out to the moment the box of shirts lands at your door. It covers how long we take to make your order, how long the carrier takes, what shipping costs, which countries we ship to, and how to work backwards from your reunion, vacation, lake week or cruise so the whole crew has a shirt before the group photo. It applies to every order placed on printlane.shop. If something here does not answer your question, email support@printlane.shop and we reply within 24 hours on business days (Monday to Friday).

1. How long it takes to make your order

Every Print Lane order is made for your event after you place it. We take 1–3 business days to make and pack it before it is handed to the carrier. Business days are Monday to Friday. An order placed on a Saturday or Sunday starts counting on Monday, and public holidays do not count as business days.

Your order is made exactly as you typed it. There is no proof or mockup step before production: the product page shows a live preview of your family name, year, destination or first name, plus a read-back line that spells out what will go on the shirt. Check that line carefully before you add the shirts to your cart. If you notice a typo after checkout, you have 24 hours to email us the correct spelling (see section 6).

Because the whole order is made together, one order with twenty shirts in eleven sizes takes the same 1–3 business days as an order with three shirts. That is the main reason we suggest collecting the full headcount first and placing one order for the whole crew, rather than several small orders as people reply.

2. Shipping cost and delivery times by country

Shipping is free to every country we deliver to. There is no minimum order value, no coupon code to enter and no extra charge for large family orders or for plus sizes up to 5XL. The total you see at checkout already includes shipping.

All of these times are estimates, not promised dates. Public holidays, severe weather, customs checks for parcels leaving the US and carrier delays can add days. When we plan with families, we always count from the slow end of the range: 17 business days.

3. Count back from your event date

The single most useful number on this page is 17. Count 17 business days back from the day you need the shirts in hand, and that is your order deadline. Seventeen business days is about three and a half weeks on a calendar. You can also use the count back planner on our homepage: type the event date and it works backwards using the same numbers shown on this page.

“The day you need the shirts” is not always the day of the event. If you are flying out for a vacation, driving to the lake on a Friday, or meeting the cruise ship on embarkation day, the shirts need to reach your home before you leave. Use your departure date, not the first day of the trip. For a reunion where one person brings everyone’s shirts, use the day that person packs the car.

3.1 Worked examples for 2027

The table below shows example event dates in 2027 and the latest order-by date when you count back 17 business days (Monday to Friday only). These are estimates to help you plan, not promises. Where a US public holiday falls inside the window, we suggest ordering at least one business day earlier.

Canada, Australia and New Zealand have their own public holidays, and those can slow the delivery end of the trip. If you live outside the US, check your local holidays for the weeks before your event and add a day for each one.

3.2 How to count it yourself

1. Write down the day the shirts must be in your hands (your departure day, or the day before the event).
2. Step back one weekday at a time, skipping every Saturday and Sunday, until you have counted 17 weekdays.
3. Skip any public holiday too, and count one more weekday for each one you skip.
4. The weekday you land on is your latest order date. Earlier is always safer.

4. A shipping checklist for organisers

Most late family orders are not caused by the carrier. They happen because the size list was still open a week before the trip. This checklist keeps the order deadline realistic.

• Set your own deadline for sizes. Give the family a cut-off a few days before your order-by date, so stragglers still have time to answer.
• Use the roll call. The roll call sheet on our homepage lets you count who is coming by household and size, from toddler 2T to adult 5XL, with a running head total and a price estimate. It stays in your own browser, so you can come back to it as replies arrive.
• Share the size list. The “copy the size list” button copies a plain text list you can paste into the family group chat so everyone can check their own line.
• Order a few extras. A spare adult L and a spare youth size cover the cousin who decides to come at the last minute, or the toddler who grew over the summer.
• Ship to the person who will be home. Choose an address where someone can receive a parcel during the delivery window, not a rental you have not reached yet.
• Check spelling once more. Read the read-back line on every personalised shirt before checkout, because what is typed is what is printed.

5. Where we ship and where we do not

We ship to addresses in the United States, Canada, Australia and New Zealand. Orders ship from the USA. Checkout only offers these four countries, so if your address is in another country you will not be able to complete an order. If your family is spread across several countries, the simplest plan is to ship the whole order to one organiser in one of the four countries and hand the shirts out at the event.

If you are not sure whether a particular address type, such as a P.O. box, a military address or a holiday rental, can receive your parcel, email us before you order and we will tell you what we can do. We would rather answer that question before the order than after it is on the truck.

6. Getting your address right

Please check the name, street, apartment or unit number, city, state or province and ZIP or postal code before you pay. A missing unit number is the most common reason a family order goes astray.

You can change the shipping address within 24 hours of ordering by emailing support@printlane.shop with your order number and the new address. The same 24-hour window covers size, colour and spelling changes. The full steps are on our Cancel or Change an Order page. After 24 hours your order may already be in production, and once it is with the carrier we cannot change where it goes. If you are worried about an address after that point, email us anyway and we will tell you what is still possible.

7. Order status and tracking

You can see the status of your order at any time in My Account under Orders, and in the emails we send you: an order confirmation when you check out, and a dispatch email when the parcel leaves us. When the carrier gives us a tracking number, we include it in the dispatch email. Our Order Tracking page explains what each status means and what to do if an email does not arrive. Check your spam or promotions folder first, then email us with your order number.

8. If a parcel is late, lost or damaged

Delivery times are estimates, so a parcel that is a day or two past the typical range is usually still on its way. If your parcel seems stuck, or the event is getting close and nothing has arrived, email us with your order number and your event date. We look into it with the carrier and tell you what we find and what we can do for you.

If tracking says delivered but you cannot find the box, check with neighbours, building reception and anyone else at the address, then email us. If something arrives damaged, take a photo of the box, the label and the damaged shirt and email it to us. We only use that photo to sort out your order, and we delete customer photos 30 days after delivery of the related order. Damaged or wrong items are covered at no cost to you under our Returns & Exchanges Policy, and you can read how the money side works in our Refund Policy.

9. Import duties and taxes for Canada, Australia and New Zealand

Prices on printlane.shop are in US dollars, and the total at checkout is what you pay to us. We do not add tax at checkout. Orders delivered to Canada, Australia or New Zealand leave the USA, and import duties, taxes or customs fees depend on the destination country and on the value of the parcel. If you have questions about how this applies to your order, email us before you check out and we will help you plan.

10. Questions about shipping

Email support@printlane.shop with your order number (if you have one), your event date and your question. A clear subject line, such as “Order #1234 — delivery date”, helps us answer faster. We reply within 24 hours on business days. You can also browse the Help Center, read the FAQs, or see how to send a detailed request on our Submit Ticket page.

Print Lane, 245 Kinsey Drive, Sumter, SC 29150, US. Support by email only.