Refund Policy

Last updated: 11 November 2026

This Refund Policy is about money: when Print Lane refunds you, how much comes back, where it goes, how fast it is sent and how store credit works. It does not repeat the packing and label steps for sending shirts back; those are on our Returns & Exchanges Policy page. All amounts on printlane.shop are in US dollars. Questions about a refund go to support@printlane.shop, and we reply within 24 hours on business days (Monday to Friday).

1. When you get a refund

You are entitled to a refund in each of these situations. Each one lists when the 7-day clock starts and what you receive.

1.1 You return shirts within 60 days

Any product can come back within 60 days of delivery: a size that did not fit, leftover shirts from a household that could not make it, extras you did not need, or a change of mind. You receive the amount you paid for each returned item. The refund is sent within 7 days of the day your return reaches us.

1.2 Something was wrong with your order

If a shirt arrived damaged, in the wrong size or colour, or with text that does not match what you entered, return postage is free and you receive the full amount you paid for that item, sent within 7 days of receiving the return. When you email us about the problem, tell us if you would prefer to reorder instead, and we will talk you through it.

1.3 You cancel within 24 hours

If you email us to cancel within 24 hours of ordering, you receive everything you paid for the cancelled order, sent within 7 days. If you cancel only part of an order, for example two shirts for a household that dropped out, you receive the amount paid for those shirts. The steps are on our Cancel or Change an Order page.

1.4 We cancel your order

If we have to cancel an order, for example because a shirt asks for a team, league, college, cruise-line, resort, theme-park, character or brand name that we do not print, we email you to explain and refund the amount paid for the cancelled items within 7 days. Where only one personalised line is the problem, we will usually ask you first whether you want to change the text.

1.5 Your parcel does not arrive

If your parcel seems lost, email us with your order number. We look into it with the carrier and tell you what we can offer, including a refund where the parcel cannot be found. Our Shipping & Delivery page explains how delivery estimates work.

2. How much is refunded

Shipping is free on every order to the US, Canada, Australia and New Zealand, and return postage is free too, so a refund is simply the amount you paid for the items that come back. We do not take anything off for restocking or for the return label.

2.1 Worked examples

These examples use the current standard tee prices. Prices may change, and the price you paid on your order is the one we refund.

• Two adults could not come. You return two adult M standard tees at $23.99 each. Your refund is $47.98, sent within 7 days of the parcel reaching us.
• A youth size that should have been adult. You return a Youth L standard tee ($19.99) and place a new order for an adult S ($23.99). The return is refunded at $19.99, and the new shirt is paid on its own order. The two never wait on each other.
• A personalised 4XL with a typo you typed. You return the family name tee in 4XL ($29.99). Your refund is $29.99. The corrected shirt is a new order, because personalised shirts are made exactly as typed.
• A household dropped out on day one. Within 24 hours of ordering, you cancel three tees from a twenty-shirt order: one adult XL at $23.99 and two toddler 3T at $19.99. Your refund is $63.97, sent within 7 days, and the other seventeen shirts carry on as normal.

2.2 Current prices, for working out a refund

If you are tallying leftover shirts before you send them back, this table shows the current prices by size group. Your order confirmation email shows the exact price you paid for each line, and that figure is what counts.

The baby bodysuit is $17.99 in every size from Newborn to 24M.

3. How fast refunds are sent

For returns, the 7-day clock starts on the day your parcel reaches us. For cancellations, it starts on the day we confirm the cancellation by email. Within those 7 days we send the refund and email you to say it has gone.

A typical return, in order: you email us and receive a free label; the parcel travels back; tracking shows it delivered to us; within 7 days of that delivery we send the refund (or add the store credit) and email you the amount; your bank then shows it on your statement. Only the part after our email is outside our hands.

After we send it, your bank or payment provider takes its own time to show the money on your statement. If nothing has appeared a few days after our refund email, reply to that email and we will check the refund record with you and follow it up.

4. Where your money goes

• Original payment method. By default, the refund goes back to the payment method used for the order, in US dollars. The payment options available to you are shown at checkout before you pay; see our Payment Methods page.
• Store credit, if you prefer. Tell us in your return or cancellation email that you would like store credit instead. It never expires, which suits families who order shirts for the reunion every year or two.
• Orders paid by one person for the whole family. The refund goes to whoever paid. If the person who paid would like the refund as store credit for a cousin’s next order, they need to tell us so in writing.
• Currency. Refunds are in US dollars, the currency of the order. If your card is in Canadian, Australian or New Zealand dollars, your bank converts the amount, and the converted figure can differ slightly from the one on the day you paid because exchange rates move.

5. Store credit in detail

Store credit is the value of your refund kept with Print Lane to spend on a future order instead of going back to your card. It has the same value as the refund it replaces and it never expires. A family who returns leftover reunion shirts in August can use the credit for next summer’s lake week shirts, or for the reunion three years later.

Store credit is optional. You only receive it if you ask for it. If you are not sure, take the refund to your original payment method; that is the default.

6. What we do not charge

• No restocking fees on any return.
• No charge for the return label, whether you changed your mind or we made a mistake.
• No fee for processing a refund or issuing store credit.
• No charge for cancelling within 24 hours of ordering.

7. Refunds and import charges

For orders to Canada, Australia and New Zealand, the total paid at checkout is what you paid to us, and that is what a refund is based on. Import duties, taxes or customs fees depend on the destination country and are not collected by Print Lane. If you paid an import charge when your parcel arrived and you are returning the shirts, email us and we will tell you what we know about it for your country.

8. When the family split the cost

Many organisers pay for the whole order and collect money back from each household. A refund from us always goes to the one payment method used at checkout, so the organiser receives it and settles up with the family. A few tips that keep the money side simple:

• Before returning a household’s shirts, agree inside the family whether that household gets cash back from the organiser or a share of store credit for next time.
• Keep the refund email from us. It lists the shirts refunded and the amount, which is handy proof when you pass the money on.
• If two households return shirts from the same order, send them in one return and ask for one refund. One line in the refund email is easier to split than two separate refunds on different days.
• If a relative paid for their own separate order, they start their own return and the refund goes back to them directly.

9. Payment disputes

If a charge looks wrong, please email us before you open a dispute with your bank. Most problems, such as a duplicate charge or a refund that has not shown yet, can be sorted out by email within a day or two once we have your order number. Contacting us first does not take away any rights you have with your bank or payment provider.

10. How to ask about a refund

Email support@printlane.shop with a subject line like “Order #1234 — refund” and include:

• your order number and the name on the order;
• the date your return was delivered to us, or the date we confirmed your cancellation;
• whether you would like the refund to your original payment method or as store credit.

We reply within 24 hours on business days. You can also read our FAQs, check your order in My Account, or read the Terms of Service that apply to every order.

Print Lane, 245 Kinsey Drive, Sumter, SC 29150, US. Support by email only.