Terms of Service

Last updated: 11 November 2026

These Terms of Service (“Terms”) cover your use of printlane.shop and every order you place with Print Lane. By browsing the site, using the roll call or the count-back planner, or placing an order, you agree to these Terms and to the policies they link to. They are written in plain language for organisers who are busy getting the whole crew into one shirt. Nothing here takes away rights you have under consumer protection laws that cannot be waived.

1. Who we are

Print Lane sells matching family shirts for one dated family event: reunions, family vacations and road trips, lake and cabin weeks, and family cruises. Our business details are Print Lane, 245 Kinsey Drive, Sumter, SC 29150, US. Support is by email only, at support@printlane.shop, and we reply within 24 hours on business days (Monday to Friday). We do not take orders by phone or in person, and there is no pickup point. Everything happens through the site and by email.

2. Using the site and your account

You may use the site to plan and buy shirts for yourself, your family and the people coming to your event. You must be old enough to enter a binding contract where you live, or have a parent’s or guardian’s permission to order.

You can check out as a guest or create an account in My Account. If you create an account, keep your login details private and tell us by email straight away if you think someone else has used it. You are responsible for orders placed through your account until you tell us about a problem.

3. The roll call, the count-back planner and the size list

The homepage roll call lets you count who is coming by household and by size, from toddler 2T to adult 5XL, and shows a running head total and a price estimate. The count-back planner works backwards from your event date using our published processing and transit estimates. The “copy the size list” button copies a plain text list to your clipboard so you can paste it into the family group chat.

• The roll call is stored only in your own browser. Nothing on it is sent to us until you place an order. If you clear your browser data or switch devices, the roll may be gone, so keep a copy of the size list somewhere safe.
• The price estimate on the roll call is a planning aid, not a quote. Prices may change, and the price on the product page and at checkout is the one that applies.
• The count-back date is an estimate built from our standard numbers. It does not know about public holidays, carrier delays or the weather on your route, so it cannot promise a delivery date.
• When you use the roll call to add every size to the cart in one go, please read the cart before checkout. You are responsible for the sizes and quantities you buy.

4. Products, colours and previews

We describe each shirt, hoodie, crewneck, long sleeve, tank and bodysuit as accurately as we can, including the sizes and colours it comes in. Colours on screens vary between phones, tablets and monitors, and some product pictures are digital previews of the design rather than photographs of a finished garment. If an item you receive is materially different from its description, the Returns & Exchanges Policy and the Refund Policy apply.

Size information is on each product page and in our Size Guide. Not every product comes in every size: for example, the crewneck sweatshirt and the tank come in adult sizes only, and the baby bodysuit comes in Newborn to 24M. Please check the size options on each product before you build your order.

5. Personalised text: we print exactly what you type

Three of our tees carry text you enter yourself: a family name and year, a destination and year, or a “Hello” name tag with an optional whose-family line. The product page shows a live preview and a read-back line so you can see your text before you add it to the cart.

• What you type is what we print, letter for letter. We do not correct spelling, capitals, spacing or dates, and we do not send a proof or mockup before production.
• Each field has a character limit shown on the product page. Text that does not fit cannot be added.
• If you spot a mistake after ordering, email us within 24 hours of placing the order and we will change it. After that window the order may already be in production.
• A typo you entered is not a fault in the product. If you return a correctly printed item, the normal 60-day return terms apply.

By entering text, you confirm that you have the right to use it and that printing it will not break anyone else’s rights or the law. Family names, first names, nicknames, places and years are exactly what these fields are for.

6. Text we will not print

All Print Lane designs are original. We do not print the names or logos of sports teams, leagues, colleges, cruise lines, resorts, theme parks, characters, brands or other protected names, and we do not print text that is hateful, threatening or harassing towards any person or group.

If an order’s personalised text includes any of these, we may cancel that order, or the affected item, and refund what you paid for it in full to the original payment method. We will email you to explain, and you are welcome to place a new order with different wording. We make this decision on the text as typed. It is not a judgement about you or your family, and it does not affect anything else you have ordered.

7. Prices and availability

Prices are shown in US dollars. Adult sizes and the largest adult sizes carry an add-on that is shown on the product page before you add the item to your cart, and the Size Guide sets these out product by product. The total at checkout, before you pay, is what you pay to us.

Orders to Canada, Australia and New Zealand may be subject to import duties or taxes set by the destination country. Whether any apply depends on that country’s rules and the value of the parcel.

If a product is listed at a clearly wrong price, or a size or colour becomes unavailable after you order, we will email you. With your agreement we will correct the order; otherwise we will cancel the affected items and send a refund within 7 days.

8. Orders and acceptance

Placing an order is an offer to buy. We accept it when we send the order confirmation email. We may refuse or cancel an order, with a full refund, if we suspect fraud, cannot confirm payment, cannot deliver to the address given, or the order breaks these Terms, including the text rules in section 6.

For a group order, the person who places it is our customer. Collecting money from relatives, deciding who gets which size and handing out shirts at the event are arrangements between you and your family. We take instructions about an order, such as a size change or a new address, from the email address used on that order.

9. Payment

You agree to pay the total shown at checkout. The payment options available to you are shown at checkout before you pay, and our Payment Methods page explains how payment works. Payment details you enter are handled by the provider of the option you choose.

10. Shipping and delivery estimates

We ship from the USA, free, to the United States, Canada, Australia and New Zealand, with no minimum order and no coupon needed. We do not ship to other countries, and checkout only offers these four.

• Making your order takes 1–3 business days.
• Transit takes 7–14 business days to each of the four countries.
• A typical order therefore arrives 8–17 business days after it is placed.
• Business days are Monday to Friday. Public holidays and carrier delays can add days.

We suggest ordering at least 17 business days, about three and a half weeks, before the day you need the shirts, and earlier if you can. Delivery dates are estimates, not promises. Full details are in our Shipping & Delivery policy.

11. Cancellations, returns and refunds

You can cancel an order, or change a size, colour, spelling or the delivery address, within 24 hours of placing it by emailing us. Refunds for cancelled orders are sent within 7 days. See Cancel or Change an Order.

Every product can be returned within 60 days of delivery, including for a change of mind or the wrong size. We send a free return label, and items with a mistake on our side are also free to send back. Refunds are sent within 7 days of receiving the return, to the original payment method or as store credit if you prefer. There are no restocking fees, and store credit never expires. These policies form part of these Terms.

12. Discount codes

If we offer a discount code, it applies only as its own terms describe, it has no cash value, and it cannot be combined with another code unless those terms say so. Ending a code never changes an order already placed.

13. Intellectual property

The Print Lane name, our designs, product pictures, page text, the roll call and the count-back planner belong to Print Lane or our licensors. You may share links to our pages with your family, but you may not copy our designs or content to sell or reproduce elsewhere. Our Intellectual Property Policy explains permitted use, and our DMCA page explains how to report a copyright concern.

14. Acceptable use

You must not misuse the site. That includes trying to break its security, scraping it with automated tools other than normal search engine crawling, interfering with other customers’ orders, placing fraudulent orders, or using the site for anything unlawful.

15. Disclaimers and limitation of liability

We provide the site as it is and cannot promise it will always be available or free of errors. To the extent the law allows, we are not liable for indirect or consequential losses, such as costs linked to an event, a trip or a photo session, and our total liability for any order is limited to the amount you paid for it. These limits do not apply to liability that cannot be limited by law, such as liability for fraud or for death or personal injury caused by negligence, and they do not affect your statutory consumer rights.

16. Governing law and disputes

These Terms are governed by the laws of the State of South Carolina, United States, without limiting any mandatory consumer protection law of the country where you live. If something goes wrong, please email us first. Most problems with sizes, spelling or delivery can be sorted out quickly by email.

17. Changes to these Terms

We may update these Terms from time to time. The version in force when you place an order applies to that order, and the “Last updated” date at the top shows the latest change.

18. Contact us

Questions about these Terms? Email support@printlane.shop with a clear subject line, or visit Contact Us. Our Privacy Policy explains how we handle your details, and the Help Center answers everyday questions about planning a family order.