Payment Methods

Last updated: 11 November 2026

This page explains how paying for a Print Lane order works: where you see the payment options, what currency prices are in, what the total at checkout includes, how a family order adds up when sizes run from toddler 2T to adult 5XL, and what to do if a payment does not go through. The payment options available to you are shown at checkout before you pay. If anything about paying is unclear, email support@printlane.shop and we reply within 24 hours on business days (Monday to Friday).

1. How you pay

You pay online at checkout on printlane.shop. When you reach the payment step, checkout shows the payment options available for your order. Choose one, follow the steps on screen, and your order is placed once the payment goes through. You then receive an order confirmation email with your order number.

Before you pay, checkout shows a summary of the order: each shirt with its size, colour and any personalised text, the line prices, free shipping and the total. Read it once more against your size list. It is the last easy moment to catch a Youth M that should have been an adult M, and it costs nothing to go back to the cart and fix it.

We do not take payments by email, over the phone or by any route outside checkout. Print Lane has no phone line, and we will never ask you to send money or payment details in a support email. If anyone contacts you claiming to be from us and asks for payment outside checkout, do not reply with any details; forward the message to support@printlane.shop instead.

2. Prices, sizes and what the total includes

Every price on printlane.shop is in US dollars. The price you see on the product page for the size you pick is the price you pay for that shirt. Prices may change over time, and the product page price at the moment you order is the one that counts.

Because one design goes to the whole headcount, the price depends on the size group. Adult S–XL costs $4 more than the toddler and youth price of the same shirt; 2XL and 3XL cost $2 more than adult S–XL; 4XL and 5XL cost $4 more than adult S–XL. The add-on is shown before you add anything to the cart, so there are no surprises at checkout.

2.1 Layers and little ones

The hoodie, crewneck sweatshirt, long sleeve, tank and baby bodysuit follow the same idea: one price per size group, shown before you add to cart. Not every product comes in every size, so a cell marked “not offered” means that size group is not available for that product.

The checkout total is the item total. Shipping is free to all four countries we deliver to, with no minimum order and no coupon needed, so there is no shipping line to add. We do not add tax at checkout, so the total you see before you pay is the amount you pay to us.

3. Working out a family order before you pay

The roll call sheet on our homepage counts who is coming by household and size and keeps a running head total with a price estimate, so you know roughly what the order will cost before you open a product page. The product page then lets you add every size on the roll to the cart in one go. Here are three example orders using current prices:

• A reunion with 14 people. Four toddler and youth tees at $19.99 ($79.96), eight adult S–XL tees at $23.99 ($191.92) and two adult 2XL tees at $25.99 ($51.98). Total: $323.86, with free shipping.
• A beach week with name tags. Two youth “Hello” name tag tees at $21.99 ($43.98), five adult S–XL at $25.99 ($129.95) and one adult 4XL at $29.99. Total: $203.92.
• A cold lake week in hoodies. Three youth hoodies at $36.99 ($110.97), four adult S–XL hoodies at $42.99 ($171.96) and one adult 4XL hoodie at $46.99. Total: $329.92.

These are worked examples, not quotes. Your cart shows the exact total for your sizes and products before you pay.

4. Collecting money from the family

One person usually pays for the whole order and collects money back from each household. That keeps the order in one piece, which matters because one order is made and shipped together. A few habits make it easier:

• Share the size list from the “copy the size list” button with each household’s line and the price for their sizes, so everyone can see what they owe.
• Collect money before the order-by date, not after the shirts arrive.
• Decide in advance who pays for a few extras for stragglers. They often get claimed at the event.
• Keep the order confirmation email. It lists every shirt and price and works as a receipt for the family.

If a household drops out, the 24-hour change window or the 60-day return covers their shirts, and the refund goes back to the person who paid. See our Refund Policy for how that works.

5. Paying from Canada, Australia or New Zealand

Prices are in US dollars wherever you live. If your card or account is in Canadian, Australian or New Zealand dollars, your bank or payment provider converts the amount and may charge its own foreign transaction fee. That fee and the exchange rate are set by your bank, not by Print Lane.

Your order leaves the USA, and import duties, taxes or customs fees depend on the destination country and the value of the parcel. They are not part of the checkout total. If you want to understand how they might apply before you order, email us and we will help you plan. Our Shipping & Delivery page has more on delivery to those countries.

6. Keeping your payment safe

• Pay only through checkout on printlane.shop. The address bar should show printlane.shop.
• Never send card numbers, security codes, passwords or bank details by email, including to us. We will never ask for them.
• Your payment details are entered at the payment step of checkout and handled by the payment provider shown there, not typed into a support message.
• If you are asked by your bank to confirm a payment, for example with a code sent to your phone, that is a check by your bank, not by Print Lane.

How we handle the personal details you give at checkout is explained in our Privacy Policy.

7. If a payment does not go through

A payment can fail when the billing details do not match your account, a card has expired, the daily limit is reached, or your bank flags a large family order as unusual. If that happens:

1. Check the billing name, address and ZIP or postal code against your statement.
2. Try again, or choose another payment option shown at checkout.
3. If it fails again, call the number on the back of your card or check your payment provider’s app. Banks sometimes hold the first large online order from a new store.
4. Still stuck? Email us with the time you tried and any message you saw, but no card details. We will help you work out what to do next.

Your cart stays in place while you try again, so you do not need to re-enter every size. If you think you were charged twice for one order, email us with your order number and the date of both charges, and we will look into it.

8. Changes, cancellations and refunds

You can cancel or change size, colour, spelling or address within 24 hours of ordering by email; the steps are on our Cancel or Change an Order page. When a cancellation is confirmed, the refund is sent within 7 days. Returned items are refunded within 7 days of the return reaching us, back to the original payment method, or as store credit if you prefer. Store credit never expires. There are no restocking fees and return postage is free.

9. Receipts and your order record

After you pay, the order confirmation email is your receipt. It shows the order number, every shirt with its size, colour and personalised text, the price of each line and the total. The same details stay in My Account under Orders, where you can also follow the order status until the dispatch email arrives.

If the confirmation email does not arrive within a few minutes, check your spam or promotions folder. If it is not there, email us with the name and email address you used at checkout and the approximate time you ordered. Please do not place the order a second time until we have checked, so you are not charged twice for the same shirts.

10. Using store credit

If you chose store credit instead of a refund on an earlier order, it keeps its full value and never expires. Families often use it for the next reunion or next summer’s lake week. When you are ready to use it, email us before you order with your name and the order number the credit came from, and we will explain how to apply it to your new order.

11. When we may cancel a payment

If we cannot complete an order, for example because personalised text asks for a team, league, college, cruise-line, resort, theme-park, character or brand name we do not print, or the address is outside the countries we deliver to, we email you first. If the order is cancelled, the refund for the cancelled items is sent within 7 days. The rules that apply to every order are in our Terms of Service.

12. Questions about paying

Email support@printlane.shop with a subject line such as “Order #1234 — payment question”, or “Payment question before ordering” if you have not ordered yet. Leave out any card or bank details. We reply within 24 hours on business days. You can also read our FAQs or visit the Help Center.

Print Lane, 245 Kinsey Drive, Sumter, SC 29150, US. Support by email only.